Each provider that you engage with is required to have an individualised service agreement to clearly state on how your services will be provided to you and the cost. They should include but not limited to:
  • The support or service agreed upon
  • The cost
  • How, when and where you would like your support/service to be provided
  • How long the support is required for
  • How issues may be resolved
  • Your responsibilities
  • Cancellation policy
  • The providers’ responsibilities
  • How the agreement can be changed